Villa Hallmark ships best way, boxed or blanket-wrapped, and offers freight estimates during the quoting process and upon request. Standard and expedited LTL freight options are available. Freight estimates will be confirmed upon placement of purchase order. The cost of additional services at time of delivery not requested at the beginning of an order (lift-gate, curbside, residential delivery, assistance with off-loading or installation) are the customer’s financial responsibility. Villa Hallmark quotes dock to dock unless otherwise noted.

All shipments are delivered to the selected transportation company in good condition, as evidenced by a clean Bill of Lading at which time title passes on to the buyer along with all risk for loss or damage and our responsibility ends. A signed Bill of Lading is confirmation by the carrier that they have accepted responsibility for delivering the products in the condition in which they were received. Responsibility for damage occurring in-transit is the owner’s, as is making all claims for freight. Upon delivery all exceptions must be noted and the packages opened at once if the conditions of the cartons or crates appear compromised. The receiving warehouse acts as agent for the client and is responsible to note any damage and assist the owner in filing a claim. A signed Bill of Lading indicates that the products were received in good condition unless otherwise noted on the Bill of Lading. In no circumstances is Villa Hallmark responsible for customer’s own or third party freight damage and claims.

All claims as to breakage, damage, or shortage must be made and adjusted with the transportation company. When accepting blanket-wrapped delivery, carefully inspect all pieces and note any damage on receipts or Bill of Ladings. Promptly file any claim. When accepting cartoned shipments, note any external carton damaged since you are entitled to make claims for concealed freight damage bearing in mind the need for processing a timely claim. Take photos and keep damaged cartons for inspection along with a signed Bill of Lading indicating the damage claimed. Furniture should be inspected within 48 hours of receipt and a claim filed within 5 days. Claims should be made within five days of receipt of merchandise. Regardless of any damage claims, adjustment or final adjudication of claims, our invoices are due in full as presented.

If merchandise is refused due to quality or damage issues, the receiving warehouse should inform Villa Hallmark promptly. Any claims regarding shortage or damage must be made in writing to Villa Hallmark within 72 hours after receipt.

While Villa Hallmark will make an effort to accommodate delivery time requests, we cannot guarantee the arrival time of any shipment. Completion and delivery dates are estimates only. Villa Hallmark shall not be liable for delays in completion or shipment or default in delivery for any reason or for cause beyond its reasonable control including raw material, COM/COL, or labor issues. In the event of any delay in our performance due in whole or in part to any cause beyond manufacturer’s reasonable control, we shall have such additional time for performance as may be reasonably necessary under the circumstances. Acceptance by Buyer of any goods shall constitute a waiver by Buyer of any claim for damages caused by any delay in delivery of product.


Unless otherwise requested, Villa Hallmark will arrange to ship prepaid freight and/or delivery which will be invoiced with a handling charge. We highly recommend using a qualified receiving warehouse to receive and inspect product. Shipments returned to Villa Hallmark due to delay by buyer or failure to accept delivery will require buyer to pay all additional costs incurred or its vendors including but not limited to additional freight, handling and storage charges. All freight and delivery charges are proforma and due with the final invoice before product will be released for shipment.

Customers may choose to make their own freight and delivery arrangement. Villa Hallmark must be notified of the specific details of such arrangements at time of order placement. Forty-eight (48) hour advance notice of pick-up and confirmation from the factory location is required.

If a customer selects their own freight carrier, freight claims must be filed directly with the selected carrier.

The location of the pick-up by the client or the client’s agent may trigger sales tax responsibility at that location.