Villa Hallmark Upholstery warrants each product for a period of five years from the date of shipment, to be free of defects in material and workmanship, under normal use and maintenance.
Villa Hallmark Upholstery products are sold only on a non-cancel able basis, and require a non-refundable deposit. There are no returns of merchandise accepted for any reason.
Under this warranty, any product proven to be defective due to factory manufacture, shall be repaired or replaced at our discretion, free of charge, provided it is returned prepaid as directed.
In no case shall liability under this warranty, exceed the original purchase price of the defective merchandise. We reserve the right to inspect the defective item at our premises, by our factory personnel, to establish the cause of alleged failure. Such repairs and/or services are made F.O.B. Factory, with no allowance for transportation or handling costs.
This warranty shall not apply to any product, which has been repaired or altered by anyone other than Villa Hallmark Upholstery personnel, in any way as to affect, in our judgment, the stability or durability of the product. This also applies to product that has been subjected to misuse, abuse, negligence and/or accident.
Villa Hallmark Upholstery seating is produced for use in indoor environments only. Damage due to exposure to elements of climate, such as salt air, is not covered by this warranty. Even when Villa Hallmark Upholstery has been made aware of the final destination of an order shipment, Villa Hallmark Upholstery is not liable under this warranty, if the merchandise was damaged due to exposure to the elements.
This Warranty shall not apply to furniture that has been exposed to harsh cleaning agents or processes. Use of mild soap and water, damp (not wet) cloth is recommended.
Villa Hallmark Upholstery does not warrant the quality, performance, stain resistance or durability of upholstery material, whether supplied by Villa Hallmark Upholstery, or provided by our customer as COM.
Villa Hallmark Upholstery products must be specified with contract quality upholstery covers, which meets, minimally, CA 117 FR Criteria.
Villa Hallmark Upholstery reserves the right to make changes at any time, without notice, in materials, dimensions, specification, equipment, colors, design and/or prices.
Villa Hallmark Upholstery also reserves the right to make such changes at any time, without any obligation to make comparable revisions and/or modifications on products manufactured at a previous time.
The cost of field repairs performed by non- Villa Hallmark Upholstery personnel, will not be reimbursed, unless expressly authorized in writing by Villa Hallmark Upholstery prior to the repair.
Fire Rating Requirements
Villa Hallmark Upholstery assumes no responsibility for FR specifications pertaining to customer supplied material or Local Fire Code requirements. The customer is responsible for evaluation of data provided by the upholstery supplier and Local Fire Marshal. If the specified material requires additional treatment, in order for it to meet the customer specified FR requirements, related handling and costs are the customer’s responsibility.
Note: FR treatments may require additional yardage, in order to accommodate processing needs. Customer must work with their fabric vendor and FR treatment vendor, in order to determine whether additional yardage is needed for processing. The customer is responsible for providing Villa Hallmark Upholstery with yardage that meets the required fire code. The customer is responsible for advising Villa Hallmark Upholstery of all FR requirements.
** This warranty is non-transferrable and non-assignable**